Demfilz Support Tickets

A complete help desk for your Shopify store: a support portal on your storefront, and a ticket desk for your team inside the Shopify admin.

How it works

Install the app. A support page appears on your storefront at /apps/support; link it from your menu or footer.
Customers open tickets there, with their order picked from their account, and follow the conversation by email or in their browser.
Your team answers from the Support Tickets app in the admin: one thread per ticket, internal notes, canned replies, attachments, departments and priorities.

What is in the box

Ticket list with filters, search, bulk actions and CSV export. Departments with their own inbox and agent pool. Agents are your existing Shopify staff. Canned replies. Satisfaction ratings. SLA targets per priority with breach alerts, round-robin or least-busy assignment, customer reminders and auto-close. Reports on volume, response and resolution times. Every notification email is an editable template.

Pricing

Every feature is included on every plan. The only meter is storage: your tickets, messages and attachments together. Free covers 100 MB; Pro is US$19.95 a month for 10 GB, billed through Shopify with a 30-day trial. When a Free store is full, new attachments pause until space is freed or you upgrade; tickets and replies are never refused.

Your data

Tickets and messages are stored by this app so your team can work them. Shopify's privacy webhooks are honoured in full: a customer redaction removes their tickets, a data request sends you everything held about them, and uninstalling removes your store's data.